Frequently Asked Questions Contents: Live Broadcast / Streaming Archive Questions Video turns green and/or flips upside-down. Video pauses often and displays "Buffering" message. Cannot find link to watch live broadcast. Missed live broadcast -- where are the archives? Problems Downloading MP3's or WMV's General problems downloading files. Browser ignores mouse click to download files. "Save Target As..." option is greyed out. Sound and Volume Level Questions Sending Comments or Questions Live Broadcast / Streaming Archives Question: While watching the live broadcast or playing a streaming video archive, the picture sometimes turns green, or flips upside-down, or plays poorly. Answer: The Internet connection from your local computer to our server may not have a stable bandwidth or may not have a large enough bandwidth to support the current stream rate. Set the player to connect at lower bandwidth. Click here for instructions on how to set bandwidth requirements in Windows Media Player. Back to top Question: While watching the live broadcast or playing a streaming video archive, the picture or sound sometimes stops and I constantly receive messages that it is "buffering" before restarting. Answer: The Internet connection from your local computer to our server may not have a stable bandwidth or may not have a large enough bandwidth to support the current stream rate. Set the player to connect at lower bandwidth. Click here for instructions on how to set bandwidth requirements in Windows Media Player. Back to top Question: I cannot find a link for the live broadcast.  What should I do? Answer: Our live broadcasts are normally available on Fridays starting at 7:00 PM US Central time and on Sundays starting at 11:00 AM US Central time.  (Please also account for Daylight Saving Time differences.) Click here to go to the Live Broadcast page. Back to top Question: I missed a live broadcast.  Where are the archives? Answer: If you missed a live broadcast, please check our service archives to see if it is available for viewing or download. Click here to go to the FLC Service Archives. Back to top Downloading MP3's or WMV's Question: I'm having trouble downloading the audio MP3s or video WMVs from your site. Answers: Check available disk space.  For example, if you have Windows installed on a C: drive and it is almost full, it may prevent downloading the files -- even if you are downloading to another drive.  When Internet Explorer downloads files, it saves a copy to a temporary folder (usually on your main system drive) and then copies the file to the final location once it is completely downloaded, so the system drive must have enough space for the complete download.         ...OR... Clear browser cache (see link below): Click here for instructions on how to clear the cache for several popular browsers.         ...OR... Try rebooting the computer.  Sometimes rebooting the computer clears miscellaneous download problems. Back to top Question: I cannot save (download) audio MP3 or video WMV files. Answer: The Content Advisor in Internet Explorer may be turned on. Click here for instructions on how to disable the Content Advisor in Internet Explorer. Back to top Question: The "Save Target As..." option is greyed out when I click the right mouse button over the MP3 or WMV link. Answer: The Content Advisor in Internet Explorer may be turned on. Click here for instructions on how to disable the Content Advisor in Internet Explorer. Back to top Sound / Volume Level Question: The volume of the live broadcast or archived service is very low or completely turned off. Answer: Verify that the speakers are connected and working properly. Most computers are set to play a sound when you boot up or log on. If yours normally does not play a sound, try inserting an audio CD into the drive and playing it with the media player on the computer.         ...OR... Check volume control settings for the Windows Media Player (set the sliders up and un-check the mute buttons). Click here for instructions on how to adjust the Mixer volume on Windows XP and Vista.         ...OR... Try rebooting the computer.  Sometimes rebooting the computer clears miscellaneous audio problems. Back to top Sending Comments Question: I have a praise report, prayer request, or general comment about the live broadcast or downloads.  Where should I submit this? Answer: Please see our Contact Us page for specific links to send praise reports, prayer requests and general comments. Click here to go to the Contact Us page. Back to top

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